Refund policy

We stand behind the quality of every product we make.
Because our gear is used for load‑bearing, rigging, motion systems, and safety‑related applications, all returns must follow the guidelines below to ensure customer safety and compliance with industry standards.

Eligibility for Returns
Items may be returned within 14 days of delivery.

Products must be unused, unwashed, and in original condition.

All original packaging, tags, hardware, and accessories must be included.

Used or worn safety gear cannot be returned for safety and legal reasons.

Non‑Returnable Items
To protect customer safety, the following items cannot be returned:

Harnesses, swings, belts, and load‑bearing gear that show any signs of use

Ropes, rigging hardware, carabiners, or equipment exposed to load or tension

Custom‑made or modified items

Clearance items

Exchanges
If you ordered the wrong size or product, we offer exchanges for unused items within 14 days.

Defects or Issues
If your item arrives damaged or defective:

Provide photos and order details
We will repair, replace, or refund the item depending on the situation.